Consulting and Service
Full customer service
Comprehensive service is a prerequisite for efficient production. For this reason we are committed to providing a full range of customer service: we do our best to make sure that you are always available to work reliably with Janssen machines. At the same time, we will focus on global customer service and promote the internationalization of R&D, manufacturing globalization and service localization of customer cooperation. Whenever, wherever - whenever you need us, we will be there for you.
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Have access
Our national helpline operators are experienced enough to access all important machine data and provide you with expertise. -
Rush to the scene
Our service and sales network of 35 self-owned offices and dealer partners in more than 100 countries around the world is large and well established to quickly dispatch field support personnel. -
Remote diagnosis
With the Janssen Remote Service System ARS, you can analyze problems remotely with our experts. Remote diagnostics are possible through encrypted data connections - fast and efficient. -
reliable
You can perform preventive maintenance, oil management and calibration through regular inspection contracts. Your use of Janssen technology reduces downtime and improves reliability.
Each service member will receive a one-year training in our company. Through this training model, we ensure that all our customers worldwide are supported by highly qualified experts who have a thorough knowledge of our products and go into every detail.
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